| Question |
Answer |
Online banking |
|
| Why am I getting the error message “unable to validate your information”? |
The reason for this message is because something is not typed in correctly. Please make sure
your caps lock is off and you are using correct spelling and capitalization with your logon ID and
security code. |
| I forgot my password; how can I change it? |
Click the forgot security code button below the logon box. A temporary code will be e-mailed
to you, please check your spam and junk folders. Alternatively, you can call Avanti staff to assist
you with a password reset. |
| Why can I not view my e-statements? |
E-statements can only be searched a month at a time. Please be sure to only search for a 30-
day period when looking up your e-statements. |
| Can I transfer funds from my account to another account and vice versa with online banking? |
Yes, if you are using a computer, you can access our bill payment tab. Once you have
enrolled in bill pay, there is an option called “what else can I do” that takes you to a page where
you can select transfer money. There you will be able to set up an external account. |
| Can I use mobile deposit? |
Avanti does have a mobile deposit option. You need to have a checking account set up with
us first to be able to use it. |
| Why did my mobile deposit get rejected? |
The most common reason is because the check was endorsed on the back incorrectly. Please
be sure you signed the back and write “for mobile deposit only AFCU” otherwise we are not
able to accept them. |
| My mobile deposit funds are not showing up, why? |
Mobile deposits are a next business day service. They need to be submitted before 5:00 pm
and they will be in your account in the morning the following business day. If the amount of the
deposit is over $200.00 then a 3-business day hold is placed automatically on funds beyond the
initial $200.00. |
Debit Cards |
|
| What are my daily limits for purchase and ATM transactions? |
$500.00 daily limit for purchase or POS (point of sale) and $200.00 ATM transactions. If you
need those limits higher, please call Avanti and let one of us know in advance about making any
purchases over those amounts. |
| Why is my card being declined? I have enough funds in my account. |
You may have reached your daily limit for point-of-sale purchases on your card. If you are
unsure, please contact Avanti for further investigation. |
| Where can I use my ATM card and avoid a fee? |
Any ATM that has the Money Pass logo on it is an ATM we do not charge a fee for you to use.
We are a part of the Money Pass Network. |
Fraud- |
|
| I received a text message from Avanti about fraud on my debit card, is this legitimate? |
Yes, those text messages are a feature of our fraud department. They are sent out when
something is out of the algorithm for your normal card purchases. |
| I received a phone call from someone claiming to be from the Avanti Fraud department, they
did not sound familiar, is this legitimate? |
Yes, if a text was sent out and you did not respond then our fraud department will attempt
to call you from an 800 number. They are not from this local area, which is the reason for them
not sounding familiar. |
| Can the fraud department order me a new debit card? |
No, they do not have the authorization to order you a new card or do any disputes. Please
call Avanti to get a new card ordered and process any disputes. |
| How do I know if a company or purchase is legitimate? |
The best way is to do research online about them. Make sure to do thorough research to
help you fully understand if something might be fraud or not. This includes e-mails that do not
seem right or are too good to be true. |
